return policy

At toptreassure, we want you to be fully satisfied with your purchase. If you're not completely happy with your order, we offer a simple return process.

Return Eligibility:

• Returns are accepted within 30 days from the date of purchase.
• To be eligible for a return, the item must be unused, in the original packaging, and in the same condition as when you received it.
• Certain items, such as personalized products or final sale items, are non-returnable.

How to Return an Item:

1. Contact our customer service team at jakehumble79@gmail.com with your order number and the reason for the return.
2. Once your return is approved, we will send you a return authorization and instructions on how to send your item back.
3. Ship the product back to us using the provided return label (if applicable). Return shipping costs are the responsibility of the customer, unless the item is defective or damaged.

Refunds:

• Once your return is received and inspected, we will send you an email notification about your refund.
• Refunds will be processed to the original payment method and may take 3-5 business days to appear in your account, depending on your bank or payment provider.
• Shipping fees are non-refundable, except in cases of defective or incorrect items.

Exchanges:

• If you wish to exchange an item, please return the original item and place a new order for the desired product.
• The returned item must meet the return eligibility criteria.

Damaged or Incorrect Items:

• If your item arrives damaged, defective, or incorrect, please contact us within 7 days of receiving your order. We will provide you with a pre-paid return label and process a full refund or send a replacement, based on your preference.

Non-returnable Items:

• Personalized products
• Gift cards
• Final sale items

Contact Us: If you have any questions or need further assistance, please don't hesitate to contact us at jakehumble79@gmail.com.